Refund policy

RETURN AND REFUND POLICY
Last Updated: April 10, 2026

At Urban Chic, customer satisfaction is our top priority. This Return and Refund Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through our store. By placing an order, you agree to the policies described below.

1. Eligibility for Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, items must meet the following criteria:

  • Be unused, unworn, and in their original condition.

  • Include all original tags, packaging, and accessories.

  • Be free from stains, odors, or signs of wear.

  • Be accompanied by proof of purchase, such as an order confirmation or receipt.

Items that do not meet these requirements may be declined.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Gift cards

  • Final sale or clearance items

  • Personalized or custom-made products

  • Intimate apparel, underwear, and swimwear (unless defective)

  • Items marked as non-returnable at the time of purchase

3. Return Process

To initiate a return, please follow these steps:

  1. Contact us at support@UrbanChic.shop with your order number and reason for return.

  2. Await approval and detailed return instructions.

  3. Securely package the item and ship it to the address provided.

  4. Provide a tracking number for verification.

Unauthorized returns may not be accepted.

4. Refunds

Once your return is received and inspected, you will be notified of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original method of payment.

  • Processing times typically range from 5–10 business days, depending on your financial institution.

Shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchanges

We replace items only if they are defective, damaged, or incorrect. To request an exchange, contact support@UrbanChic.shop.

6. Damaged or Defective Items

If you receive a defective or incorrect item, please notify us within 7 days of delivery. Include photographs as evidence to expedite the resolution.

7. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.

  • Contact your credit card provider.

  • Contact your bank for processing updates.

If you still have not received your refund, please email support@UrbanChic.shop.

8. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect. Shipping fees are non-refundable.

9. Policy Updates

Urban Chic reserves the right to update this policy at any time. Changes will be posted on this page with an updated revision date.

For assistance, contact us at support@UrbanChic.shop.