Shipping policy

SHIPPING POLICY
Last Updated: April 10, 2026

This Shipping Policy outlines how Urban Chic processes and delivers orders.

1. Order Processing

  • Processing Time: 1–3 business days.

  • Orders are processed Monday through Friday, excluding holidays.

  • Customers will receive a confirmation email after placing an order.

2. Shipping Rates and Delivery Estimates

Delivery times vary depending on the destination:

  • United States: 5–10 business days

  • International Shipping: 7–20 business days

Shipping fees are calculated at checkout.

3. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

4. Delays

Delivery times are estimates and may be affected by:

  • Customs procedures

  • Weather conditions

  • Carrier delays

  • High-demand periods

Urban Chic is not responsible for delays beyond our control.

5. Incorrect Address

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect addresses may incur additional shipping charges.

6. Lost or Stolen Packages

Urban Chic is not liable for lost or stolen packages marked as delivered. Customers should contact the carrier directly.

7. Customs, Duties, and Taxes

International orders may be subject to customs duties and taxes. These charges are the responsibility of the customer.

8. Damaged Packages

If your order arrives damaged, contact support@UrbanChic.shop within 7 days with photographic evidence.

9. Shipping Restrictions

We reserve the right to limit or refuse shipping to certain regions.

10. Policy Updates

Urban Chic reserves the right to modify this Shipping Policy at any time without prior notice.

For inquiries, contact support@UrbanChic.shop.